Question 1

Where is MSP Packaging based?

Accepted Answer

We are based in the UK and primarily support UK businesses. If you are located elsewhere and are interested in working with us, get in touch and we can discuss what is possible.

Question 2

What types of businesses do you work with?

Accepted Answer

We work with a wide range of organisations, including manufacturers, industrial firms, e‑commerce and retail brands, logistics and distribution centres, and service providers who need secure, reliable and clearly presented packaging.

Question 3

Do you only offer standard products?

Accepted Answer

No. We supply both standard specification lines and bespoke options, including custom sizes, formats, gauges and print. Many clients start with a standard product and then refine it with us once they see where a bespoke solution would help.

Question 4

Can you help us review our existing packaging?

Accepted Answer

Yes. We regularly review existing packaging for clients to see where it can be simplified, made more robust or made more sustainable. Share a few details about what you are using now and what you would like to improve, and we can talk you through some options.

Question 5

What kinds of packaging do you supply?

Accepted Answer

We supply a broad range of packaging, including security bags, wicket bags, mailing bags, and related industrial and commercial packaging lines. We also offer paper products, which can be used alongside or instead of traditional materials where appropriate.

Question 6

Do you offer bespoke and printed packaging?

Accepted Answer

Yes. Many of our products are available in bespoke specifications and with printed options. This can range from simple one‑colour identification through to fully branded designs. We can advise on print areas, colours and what will work best on your chosen material.

Question 7

What gauges / microns are available?

Accepted Answer

We offer packaging in various gauges / micron levels so you can match strength and protection to how the product will be used. If you tell us what you are packing, how it is handled and stored, we can recommend a suitable gauge or suggest alternatives.

Question 8

Can you provide eco‑friendly or sustainable options?

Accepted Answer

Yes. Where possible, we recommend eco‑friendlier and more sustainable solutions, such as alternative materials, optimised gauges and suitable paper products. We will always balance sustainability with performance so that the packaging still does its job properly.

Question 9

Can you match or adapt to our current specifications?

Accepted Answer

In many cases, yes. If you share details of your current specification—such as size, material, gauge and any print—we can usually match it or suggest a close alternative. We can also help you adapt the spec if there are particular issues you would like to solve.

Question 10

How do I get started with an order?

Accepted Answer

To help us provide the most straightforward and practical advice for your project, it is helpful if you provide a clear overview of your requirements. You can use our Request a Quote form or contact us directly. It helps if you can share: what you are packing or shipping, any current specifications (size, material, gauge / micron, print), whether you are interested in standard, bespoke or printed options, and any preferences around sustainability or paper products.

Question 11

Can you advise which specification is right for us?

Accepted Answer

Yes. If you are unsure about sizes, gauges or materials, we can talk through how and where the packaging will be used and suggest suitable options. We can also help you compare a couple of alternatives so you can see the differences clearly.

Question 12

Can you help with artwork and print setup?

Accepted Answer

We can work with your existing artwork or help you understand what is needed for a clear, consistent print on your packaging. If you do not have artwork prepared, we can explain the options and what would work best for the product and print process.

Question 13

What if we have an issue with a product?

Accepted Answer

If something is not performing as expected, contact us with as much detail as possible. We will work with you to understand what is happening and, where needed, look at adjusting the specification so the packaging is better suited to your application.

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