--- title: "1 new message" description: "Frequently asked questions about MSP Packaging – learn about our products, ordering process, minimum quantities, custom printing and delivery across the UK." lang: en json-ld: | { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Where is MSP Packaging based?", "acceptedAnswer": { "@type": "Answer", "text": "We are based in the UK and primarily support UK businesses. If you are located elsewhere and are interested in working with us, get in touch and we can discuss what is possible." } }, { "@type": "Question", "name": "What types of businesses do you work with?", "acceptedAnswer": { "@type": "Answer", "text": "We work with a wide range of organisations, including manufacturers, industrial firms, e‑commerce and retail brands, logistics and distribution centres, and service providers who need secure, reliable and clearly presented packaging." } }, { "@type": "Question", "name": "Do you only offer standard products?", "acceptedAnswer": { "@type": "Answer", "text": "No. We supply both standard specification lines and bespoke options, including custom sizes, formats, gauges and print. Many clients start with a standard product and then refine it with us once they see where a bespoke solution would help." } }, { "@type": "Question", "name": "Can you help us review our existing packaging?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. We regularly review existing packaging for clients to see where it can be simplified, made more robust or made more sustainable. Share a few details about what you are using now and what you would like to improve, and we can talk you through some options." } }, { "@type": "Question", "name": "What kinds of packaging do you supply?", "acceptedAnswer": { "@type": "Answer", "text": "We supply a broad range of packaging, including security bags, wicket bags, mailing bags, and related industrial and commercial packaging lines. We also offer paper products, which can be used alongside or instead of traditional materials where appropriate." } }, { "@type": "Question", "name": "Do you offer bespoke and printed packaging?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Many of our products are available in bespoke specifications and with printed options. This can range from simple one‑colour identification through to fully branded designs. We can advise on print areas, colours and what will work best on your chosen material." } }, { "@type": "Question", "name": "What gauges / microns are available?", "acceptedAnswer": { "@type": "Answer", "text": "We offer packaging in various gauges / micron levels so you can match strength and protection to how the product will be used. If you tell us what you are packing, how it is handled and stored, we can recommend a suitable gauge or suggest alternatives." } }, { "@type": "Question", "name": "Can you provide eco‑friendly or sustainable options?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Where possible, we recommend eco‑friendlier and more sustainable solutions, such as alternative materials, optimised gauges and suitable paper products. We will always balance sustainability with performance so that the packaging still does its job properly." } }, { "@type": "Question", "name": "Can you match or adapt to our current specifications?", "acceptedAnswer": { "@type": "Answer", "text": "In many cases, yes. If you share details of your current specification—such as size, material, gauge and any print—we can usually match it or suggest a close alternative. We can also help you adapt the spec if there are particular issues you would like to solve." } }, { "@type": "Question", "name": "How do I get started with an order?", "acceptedAnswer": { "@type": "Answer", "text": "To help us provide the most straightforward and practical advice for your project, it is helpful if you provide a clear overview of your requirements. You can use our Request a Quote form or contact us directly. It helps if you can share: what you are packing or shipping, any current specifications (size, material, gauge / micron, print), whether you are interested in standard, bespoke or printed options, and any preferences around sustainability or paper products." } }, { "@type": "Question", "name": "Can you advise which specification is right for us?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. If you are unsure about sizes, gauges or materials, we can talk through how and where the packaging will be used and suggest suitable options. We can also help you compare a couple of alternatives so you can see the differences clearly." } }, { "@type": "Question", "name": "Can you help with artwork and print setup?", "acceptedAnswer": { "@type": "Answer", "text": "We can work with your existing artwork or help you understand what is needed for a clear, consistent print on your packaging. If you do not have artwork prepared, we can explain the options and what would work best for the product and print process." } }, { "@type": "Question", "name": "What if we have an issue with a product?", "acceptedAnswer": { "@type": "Answer", "text": "If something is not performing as expected, contact us with as much detail as possible. We will work with you to understand what is happening and, where needed, look at adjusting the specification so the packaging is better suited to your application." } } ] } --- [![MSP Packaging](/assets/msp-logo-B_E9uXWn.png)](/) [Home](/) Products About Us [FAQ](/faq)[Contact Us](/contact-us) [Request a Quote](/contact-us) # Frequently Asked Questions Find answers to common questions about our packaging solutions and services. ## General Questions ### Where is MSP Packaging based? ### What types of businesses do you work with? ### Do you only offer standard products? ### Can you help us review our existing packaging? ## Product & Services Questions ### What kinds of packaging do you supply? ### Do you offer bespoke and printed packaging? ### What gauges / microns are available? ### Can you provide eco‑friendly or sustainable options? ### Can you match or adapt to our current specifications? ## Ordering Process ### How do I get started with an order? ## Technical Support ### Can you advise which specification is right for us? ### Can you help with artwork and print setup? ### What if we have an issue with a product? ## Contact Us If your question is not covered in our FAQ, we'd be glad to talk. Use the Request a Quote form or our contact details to get in touch. [Request a Quote](/contact-us) #### About Us - [Our Story](/about-us) - [Initial Packaging Solutions Ltd](/initial-packaging-solutions) - [FAQ](/faq) - [Contact Us](/contact-us) #### Our Products - [Security Bags](/security-bags) - [Evidence Bags](/evidence-bags) - [Cash Security Bags](/cash-security-bags) - [Money Bags & Coin Bags](/money-bags) - [Security Seals & Labels](/security-seals) - [Pharmacy Bags](/pharmacy-bags) - [Wicket Bags](/wicket-bags) - [Mailing Bags](/mailing-bags) - [Bespoke Packaging](/security-bags) #### Resources - [Blog](/blog) - [Sustainability](/about-us) - [Product Specifications](/security-bags) - [Help & Support](/faq) - [Request a Quote](/contact-us) #### Contact - [info@msppackaging.co.uk ](mailto:info@msppackaging.co.uk) - [Get in touch ](/contact-us) [![MSP Packaging](/assets/msp-logo-B_E9uXWn.png)](/) ##### Registered Office MSP Packaging Ltd · 9 Brighouse Business Village, 9 River Court, Middlesbrough, England, TS2 1RT ##### Company Details Registered in England & Wales · Company Reg No: 16551194 · VAT Reg No: GB 496376534 © 2026 MSP Packaging Ltd. 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